Businesses in New York get multiple calls every day. Customers expect that somebody picks up the phone quickly when they call. But small businesses in New York City may not be able to keep up with every call, especially during busy hours. Thankfully, an ai virtual receptionist exists to help businesses stay on top of their calls.
Signpost’s AI receptionist service can handle multiple calls at once, respond instantly, and help customers with common requests. It is a time-saving solution that improves customer service while freeing up your team to focus on what they do best. Here’s how this technology can help minimize wait times.
It Does Not Put Callers on Hold
Being put on hold is annoying. The caller might hang up and dial the number of another business. AI receptionists answer calls right away. They ensure customers do not hear hold music or get directed to the voicemail. Instead, they greet callers with a friendly, natural-sounding voice. The AI can help them book appointments, provide business hours, or answer basic questions.
It Handles More Than One Call at a Time
Traditional receptionists can only answer one call at a time. Someone is bound to wait or hang up if two or three customers call at once. This can lead to missed opportunities and lost revenue during peak business hours.
AI receptionists don’t have this problem. They can handle multiple calls at the same time, without slowing down. The AI keeps up with every customer, giving them a prompt, helpful response.
It Reduces Missed Calls
Every unanswered phone call is a potential lost sale or unhappy customer. This is especially true for service businesses where phone calls are often the main way people book services.
Thankfully, calls don’t go unanswered with an AI receptionist on the job. The AI can step in even when your staff is busy with in-person clients or away from the phone. It can take messages, book appointments, and follow up with a text or email.
It Lets Your Staff Focus on the Job
Stopping what you are doing to answer the phone can slow down service and create stress. AI receptionists take this pressure off. They handle the phones, so your staff can stay focused on delivering great service in person.
It Offers Personalized Service That Matches Your Business
With platforms like Signpost, business owners can customize the voice, greeting, and responses to match their brand’s tone. Lucas Wilson, the CEO of Signpost, says that personalization is key. They designed their AI receptionist to sound like a real part of your team. This technology should reflect the personality of a business and make every caller feel welcome and understood. This attention to detail is important for any business. Customers get the answers they need from a system that does not sound robotic.
AI is always there to respond no matter when a person calls. This availability is a huge bonus for businesses with customers who call after business hours. It opens the door to more business, without adding more hours to your team’s day.
It is a Smarter Way to Grow
AI receptionists help businesses grow and operate more efficiently. Many AI systems come with features that track calls and record caller information. Others integrate with your existing booking or customer management software. This allows you to collect valuable data about your customers and how they interact with your business. Such data can be helpful in crafting strategies to improve customer engagement. In addition, the AI can send an automatic text confirmation, reminder, or thank-you message after a customer calls. This extra touch helps build trust and keeps customers coming back.
